All our products are dispatched latest on the next working day after an order has been placed and paid for. Once the order has been dispatched, you will be informed via email.
We only dispatch goods en route; pick up by the customer is not possible, nor do we deliver to packing stations.
Generally, the expected delivery period within Germany will take 1 to 3 working days.
Same is expected for orders placed in the United Kingdom.
Orders made inside the European Union are expected to be delivered within 3 and 5 working days after being dispatched - tracking is usually available through the website of the delivery organisation.
All other destinations might have longer delivery time, estimated 10 to 20 working days, depending on your location.
Faster delivery options are not available on the website by default, but can be arranged with our customer service team via email at firstname.lastname@example.org, or via phone at +49 (0)30 221 838 710 (working days from 9 a.m. to 2 p.m.). The shipping costs will be defined accordingly.
Shipping costs vary based on the value, dimensions, and weight of the shipment, and will be displayed during the checkout process.
Data processing for the purpose of shipment
We forward your data to the shipping company within the scope required for the delivery of the ordered goods according to Art. 6 (1) (b) GDPR.
Data transmission to a shipping provider for the purpose of shipment notification
Provided that you have given us your explicit consent, during or after your order, we will forward your email address and phone number in accordance with Art. 6 (1) (a) GDPR to the selected shipping provider in order to enable them to contact you for the purpose of shipment notification or coordination prior to shipment.
DPD Deutschland GmbH
United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DHL Paket GmbH
Hermes Germany GmbH
Essener Straße 89
Customs & Duty
All orders ship from Germany, with exception for orders with delivery addresses within the
United Kingdom - we try to ship from within the UK in order to minimize fees, however this is
dependent on available local stock.. Any duty, clearance, tax or carrier charges must be
borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.