The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
Contractual partner, formation of contract, correction facilities
The contract is concluded with Mangrove GmbH.
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via email.
Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English.
We save the text of the contract and send you the order information and our T&C in text form.
Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to packing stations.
The following payment methods are generally available in our online shop:
If you select advance payment we provide you with our bank details in a separate email and deliver the goods on receipt of funds.
With the submission of the order, you provide your credit card details. After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.
SEPA direct debit
With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of debiting the account in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited. Debiting the account takes place prior to shipping the goods. The time limit for pre-notification regarding the date for debiting the account (pre-notification period), is 1 day.
During the ordering process, you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data, and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterward, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
In order to pay the invoice amount via Apple Pay, you have to use the „Safari“ browser, be registered with the service provider Apple, must have activated the Apple Pay function, identify yourself with your access data, and confirm the payment order. The payment transaction will be carried out directly after submitting your order. Further information can be found during the ordering process.
During the ordering process, you will be forwarded to the online provider Amazon's website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process. Directly after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.
Payment by installments
In collaboration with the online services provider Santander Consumer Bank AG, Santander-Platz 1, 41061 Mönchengladbach, Germany, we can offer you the option of payment by installments. A successful address and credit check is precondition. For the processing of the payment - in addition to our T&Cs - the GTC and privacy statement of Santander Consumer Bank AG apply. You will receive information including the GTC of Santander Consumer Bank AG during the ordering process.
Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to responding to any complaint immediately, but no later than within 14 days of its submission.
Our customer service is available for queries, complaints, and claims on working days from 9 a.m. to 2 p.m. via phone at +49 (0)30 221 838 710, as well as via email at email@example.com.
Code of conduct
We are submitted to the following codes of conduct:
Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed here. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
Terms & Conditions created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.